SHIPPING & RETURNS

Shipping Policy

We aim to process and ship orders on Tuesdays and Thursdays. Shipping confirmation with tracking details will be sent once your order has been dispatched. Delivery times vary depending on the destination:

  • Portugal: 1-5 business days
  • Europe & International: 3-5 business days

Shipping Services:

  • For deliveries to Portugal and Spain, we use CTT.
  • For European and International orders, we use UPS.

Delivery Rates:

  • Portugal: 5 EUR + tax (1-5 business days)
  • EU: 10 EUR + tax (3-5 business days)
  • Rest of the world: 15 EUR + tax (3-5 business days)
  • FREE DELIVERY: Purchases over 200 EUR

Important Shipping Details

  • Delivery Dates: We strive to meet the delivery dates as agreed but are dependent on third-party shipping services.
  • Missed Delivery: If you are absent during delivery, your package will be held at a pick-up point for a limited time. If the package is returned to us, we will not refund the shipping cost.

Please take into account that customs, duties, and taxes may apply for international shipments. Any such charges are the responsibility of the buyer, and we are not liable for delays due to customs clearance.


Returns Policy

We accept returns for items within 14 days of the original shipment date, provided they are in new, unused condition. Returned items are eligible for a full refund under the following conditions:

  • The item must be unworn, unwashed, and returned with all original tags and packaging.
  • All refunds will be processed within 14 days after receiving the return at our office, using the same payment method used for the original purchase.

Important: Shipping and handling fees are non-refundable.

If you haven't received your refund after 14 days, please contact us at infopiagrace@gmail.com, including your order reference number in the email.

Free Returns for Portugal

We offer free returns on all orders within Portugal. To initiate a return, please follow these steps:

1. Email us at infopiagrace@gmail.com to inform us of your return.

2. Send the return to the following address:

Linhas & Figurinos LDA
Rua Jose Monteiro Salazar 110, Piso 2 Fraccao 1, 4150-443, Porto

Return Options

You have two options for returning your items:

1. Request a Return Label: We can provide you with a return label, and you can drop off the package at the nearest pick-up point. The cost of the return will be deducted from your refund:

  • Portugal & Spain: €4.50
  • European Union: €15
  • Switzerland & UK: €25
  • Rest of the World: €35 (unless otherwise stated)

2. Use Your Own Carrier: You may choose your own shipping service. However, we are not responsible for lost returns, so we recommend using a trackable shipping service.

International Returns (Outside the EU)

For returns from outside the European Union, please wait for our confirmation before sending the items, as we will need to provide you with the necessary customs documentation. Any applicable customs fees will be deducted from the refund.

Conditions

Please note that we do not offer free returns for items without defects. If the returned item does not meet our conditions (e.g., unworn, unwashed, with original tags), we reserve the right to deny the refund.


Contacts 

LINHAS E FIGURINOS - LDA
Nif/Vat 518374181 - PORTUGAL
Morada: R José Monteiro Salazar, 110, 2, Fr1, 4150-443 PORTO, PORTUGAL

www.pia-grace.com

infopiagrace@gmail.com